This Privacy Policy explains how Rough Play Clothing (“we,” “us,” or “our”), operating at roughplayclothing.us, collects, uses, and protects your personal information when you visit our website or place an order. By using our site, you agree to the practices described in this policy.
Information We Collect
When you browse our site or make a purchase, we may collect the following types of information:
Information you provide directly:
- Your name, email address, billing and shipping address, and phone number when you place an order or create an account
- Payment information – note that we do not store your full card details; payments are processed securely through our third-party payment processors
- Messages or enquiries you send us through contact forms or email
Information collected automatically:
- Your IP address, browser type, device type, and operating system
- Pages you visit on our site, how long you stay, and how you arrived (referral source)
- Cookies and similar tracking technologies (see the Cookies section below)
Information from third parties:
- If you use a social login or visit us via a social media link, we may receive limited profile information from that platform
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending order confirmations and shipping updates
- Manage your account and provide customer support
- Send you transactional emails related to your purchase
- Send you marketing emails about new products, offers, or restocks – only if you have opted in to receive these
- Improve our website and understand how customers navigate and use our store
- Detect and prevent fraud or unauthorised access
- Comply with legal obligations
We do not sell your personal information to third parties.
How We Share Your Information
We share your information only where necessary to operate our business:
- Shipping partners – We share your name and delivery address with the courier or logistics provider responsible for delivering your order
- Payment processors – Your payment details are handled directly by our payment processor. We do not see or store your full card number
- Website service providers – We use third-party tools to run our website, process orders, and send emails. These providers only access your data to perform services on our behalf
- Legal requirements – We may disclose your information if required by law, court order, or to protect the rights and safety of our business or others
Cookies
Our website uses cookies – small text files stored on your device – to make the site work and to improve your experience.
We use cookies to:
- Keep items in your shopping cart between visits
- Remember if you are logged into your account
- Understand how visitors use our site through analytics tools such as Google Analytics
- Serve relevant advertising through platforms such as Meta (Facebook) and Google, where applicable
You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions, including your ability to complete purchases.
Your Rights
Depending on where you are located, you may have the following rights regarding your personal information:
- Access – You can request a copy of the personal information we hold about you
- Correction – You can ask us to correct inaccurate or incomplete information
- Deletion – You can ask us to delete your personal information, subject to certain legal and contractual obligations (for example, we may need to retain order records for tax purposes)
- Opt out of marketing – You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send you
- Data portability – In some cases, you can request that we provide your data in a portable format
California Residents (CCPA):
If you are a California resident, you have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, please contact us using the details below.
Nevada Residents:
Nevada residents may opt out of the sale of personal information. We do not sell personal information.
To exercise any of your rights, contact us at the email address listed at the bottom of this page. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or need to report a concern, please contact us:
Rough Play®
Website: https://roughplayclothing.us
Email: [email protected]
This Privacy Policy explains how Rough Play Clothing (“we,” “us,” or “our”), operating at roughplayclothing.us, collects, uses, and protects your personal information when you visit our website or place an order. By using our site, you agree to the practices described in this policy.
Information We Collect
When you browse our site or make a purchase, we may collect the following types of information:
Information you provide directly:
- Your name, email address, billing and shipping address, and phone number when you place an order or create an account
- Payment information – note that we do not store your full card details; payments are processed securely through our third-party payment processors
- Messages or enquiries you send us through contact forms or email
Information collected automatically:
- Your IP address, browser type, device type, and operating system
- Pages you visit on our site, how long you stay, and how you arrived (referral source)
- Cookies and similar tracking technologies (see the Cookies section below)
Information from third parties:
- If you use a social login or visit us via a social media link, we may receive limited profile information from that platform
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending order confirmations and shipping updates
- Manage your account and provide customer support
- Send you transactional emails related to your purchase
- Send you marketing emails about new products, offers, or restocks – only if you have opted in to receive these
- Improve our website and understand how customers navigate and use our store
- Detect and prevent fraud or unauthorised access
- Comply with legal obligations
We do not sell your personal information to third parties.
How We Share Your Information
We share your information only where necessary to operate our business:
- Shipping partners – We share your name and delivery address with the courier or logistics provider responsible for delivering your order
- Payment processors – Your payment details are handled directly by our payment processor. We do not see or store your full card number
- Website service providers – We use third-party tools to run our website, process orders, and send emails. These providers only access your data to perform services on our behalf
- Legal requirements – We may disclose your information if required by law, court order, or to protect the rights and safety of our business or others
Cookies
Our website uses cookies – small text files stored on your device – to make the site work and to improve your experience.
We use cookies to:
- Keep items in your shopping cart between visits
- Remember if you are logged into your account
- Understand how visitors use our site through analytics tools such as Google Analytics
- Serve relevant advertising through platforms such as Meta (Facebook) and Google, where applicable
You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions, including your ability to complete purchases.
Your Rights
Depending on where you are located, you may have the following rights regarding your personal information:
- Access – You can request a copy of the personal information we hold about you
- Correction – You can ask us to correct inaccurate or incomplete information
- Deletion – You can ask us to delete your personal information, subject to certain legal and contractual obligations (for example, we may need to retain order records for tax purposes)
- Opt out of marketing – You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send you
- Data portability – In some cases, you can request that we provide your data in a portable format
California Residents (CCPA):
If you are a California resident, you have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, please contact us using the details below.
Nevada Residents:
Nevada residents may opt out of the sale of personal information. We do not sell personal information.
To exercise any of your rights, contact us at the email address listed at the bottom of this page. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or need to report a concern, please contact us:
Rough Play®
Website: https://roughplayclothing.us
Email: [email protected]