We want every order from roughplayclothing.us to land exactly as expected. If something is not right, this policy explains what you can do about it and how we will help.

Returns Window

You have 30 days from the date your order is delivered to request a return. After 30 days, we are unable to accept returns or process refunds.

Conditions for a Valid Return

To be eligible for a return, your item must meet all of the following:

  • Unworn and unwashed
  • In its original condition with all tags still attached
  • Free from odours, stains, or signs of use
  • In its original packaging where possible

Items that have been worn, washed, altered, or damaged after delivery are not eligible for a return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as Final Sale or Non-Returnable at the time of purchase
  • Items returned after the 30-day window has passed
  • Items not in their original, unworn condition
  • Gift cards

How to Start a Return

To initiate a return, contact us within 30 days of receiving your order:

Email: [email protected]
Subject line: Return Request – Order #[your order number]

Please include the following in your message:

  • Your full name and order number
  • The item(s) you want to return
  • The reason for the return

We will reply within 1 to 3 business days with return instructions and a return shipping address. Do not send items back without contacting us first – unrequested returns cannot be processed.

Return Shipping

If we made an error – wrong item sent, item arrived damaged or defective – we will cover the return shipping cost in full. We will provide a prepaid return label.

All other returns – if you are returning due to a change of mind, incorrect size ordered, or any reason other than our error, the cost of return shipping is your responsibility. We recommend using a tracked shipping method. We are not responsible for items lost in return transit.

Refunds

Once we receive your returned item and confirm it meets our return conditions, we will process your refund within 5 to 7 business days.

Refunds are issued to the original payment method used at checkout. Depending on your bank or card provider, it may take an additional 3 to 10 business days for the funds to appear in your account.

Please note: Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or colour, please return the original item following the process above and place a new order for the item you want. This is the fastest way to get the right piece.

Damaged or Defective Items

If your item arrives damaged, defective, or is the wrong item entirely, please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo of the damaged or incorrect item

We will arrange a replacement or full refund at no cost to you, including return shipping where required.

Order Cancellations

We begin processing orders quickly after they are placed. If you need to cancel, contact us immediately at [Insert contact email]. We will do our best to stop the order before it ships.

If the order has already been dispatched, we are unable to cancel it. In that case, please wait for delivery and then follow the standard returns process above.

Late or Missing Refunds

If your refund has not appeared after 10 business days from the date we confirmed it was processed:

  • Check your bank account or card statement again
  • Contact your bank or card provider – processing times vary
  • If you have done both and the refund is still not showing, contact us at [email protected] and we will investigate.

Contact Us

For any questions about returns, refunds, or your order:

Rough Play Clothing

Website: https://roughplayclothing.us
Email: [email protected]
Response time: 1 to 3 business days