Order Processing
All orders are processed within 1 to 2 business days of being placed. Business days are Monday through Friday, excluding US public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day.
You will receive an email confirmation immediately after placing your order, and a second email with your tracking number once your order has been dispatched.
Shipping Destinations
We ship worldwide. Whether you are in the United States or ordering internationally, we deliver to your door.
Shipping Rates and Delivery Times
United States (Domestic)
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Under $400 | Standard rate at checkout | 7 to 15 business days |
| $400 and over | Free shipping | 7 to 15 business days |
International
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Under £400 | Standard rate at checkout | 15 to 22 business days |
| £400 and over | Free shipping | 15 to 22 business days |
Delivery times are estimates and begin from the date of dispatch, not the date of order. Delays can occur during high-demand periods such as holidays or due to customs processing for international orders.
Free Shipping
Free shipping is automatically applied at checkout on all orders over £400 (international) or $400 (US domestic). No discount code is required.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
If you have not received a tracking email within 3 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at [email protected] and we will look into it straight away.
International Shipping – Customs and Duties
For orders shipped outside the United States, your package may be subject to import duties, taxes, or customs fees charged by your country’s customs authority. These charges are separate from your order total and are the responsibility of the buyer.
We are not able to predict or control customs charges, and we are not responsible for delays caused by customs processing. If you are unsure about import duties in your country, we recommend checking with your local customs office before ordering.
Shipping Carriers
We work with trusted carriers including USPS, UPS, DHL, and FedEx depending on your location and the shipping method selected at checkout. The carrier for your specific order will be confirmed in your tracking email.
Lost or Stolen Packages
If your tracking shows your order as delivered but you have not received it, please:
- Check with neighbours or other members of your household
- Look for a delivery notification or attempted delivery card from the carrier
- Check any secure locations around your property where parcels may have been left
If the package cannot be located after these steps, contact us at [Insert contact email] within 7 days of the marked delivery date. We will work with the carrier to investigate and find a resolution.
We are not responsible for packages marked as delivered by the carrier that cannot be located due to theft after delivery. We recommend selecting a secure delivery address if theft is a concern in your area.
Contact Us
For any questions about returns, refunds, or your order:
Official Purple
Website: https://roughplayclothing.us
Email: [email protected]
Response time: 1 to 3 business days